The power of language, not something we usually think about, but it surrounds our world and society. The words we speak do not necessarily get heard and interpreted in the way we mean. Miscommunication can occur purely because we may speak the same language but our interpretation of the words we speak can be incredibly varied. Used intelligently we can discover and uncover amazing things about the people we speak with. Needless to say, I went on a fascinating course yesterday on this subject, which crammed in the some useful tools using NLP techniques and Meta Models.
It was a fascinating and enlightening day of self discovery, peoples behaviour and the meanings behind how we speak. And to quote the deliverer of the course - 'The meaning of your communication is the response you get'